Privacy Policy

FlexiBorder is a trading name of EcoShape Ltd, a UK registered company. As such we respect your right to privacy and the protection of your personal information. We have shown here how we use your information to provide you, our customer, with the products and services for sale on this website.

The following policy specifies how we use and protect the personal information that you provide us with when you use this website (www.flexiborder.co.uk) or when you e-mail or telephone us. By accessing this website and/or e-mailing us and/or placing an order, either online or by telephone, you consent to the collection, use and transfer of your information under the terms of this policy. If you do not accept these terms, please do not use this website.

Contact details:

email: support@flexiborder.co.uk
Postal address: EcoShape Ltd, Lower Woodside Farm,Burnley Road, Altham, Accrington BB5 5UF

1. Information That We Collect From You

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. For a list of the cookies that this website uses, please click here
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. Use Of Your Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use your Personal Information to show you targeted advertising online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.

3. Disclosure Of Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

When you place an order through this website your financial related information (ie credit/debit card number and contact details) are collected by our Payment Service Provider who is Worldpay. You can read their privacy policy here https://www.worldpay.com/uk/privacy-policy

We will pass on your Personal Details to our shipping partners to ensure that your order gets delivered to you in a timely and convenient manner. Your information may be used to contact you with delivery notifications and updates directly from the third party.

We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Marketing

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Newsletter & Email Marketing

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

While your email address remains within the MailChimp database, you will receive periodic (approximately once a month) newsletter-style emails from us.

Additional information on Mailchimp’s privacy policy can be found here https://mailchimp.com/legal/privacy/

5. Cookies Issued By Our Website

Cookies are small text files that websites create and send to your computer or mobile device as you browse online. These files typically store information that the issuing websites will recall and reuse as you continue browsing or when you visit them again at a later date. For example, when you shop online, a cookie may be used to store the order value and item count in the basket as you shop. The same website may also use a cookie to store anonymous information about your visit, such as the page you land on, what other pages you then go on to view, and whether or not you are a returning visitor. Usually, the type of information stored by cookies is harmless and only used to enhance your online browsing experience. However, sometimes cookies are used for less innocent purposes, such as keeping track of the websites you go on to visit for third party profiling and targeted advertising purposes. Consequently, when you visit websites, you should be told which cookies are going to be issued, and for what exact purposes. The Privacy and Electronic Communications Directive is now UK law, and takes this a step further by requiring your consent before any non-essential cookies are issued.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to our Privacy Policy

Any future changes to our privacy policy will be posted on this website (last updated 16th October 2018)

8. More Information

Any comments or questions relating to your privacy should be directed to us via the Contact Us page of this website or by using the contact details at the top of this page.